Warranty Information
Review the warranty limitations, care expectations, and category-specific coverage associated with Bold Outdoors projects and plant material.
Plants (Exclusions Apply)
Up to 1 year
Trees (Exclusions Apply)
6 months for most
Hardscape
1 year workmanship
General Terms
Bold Outdoors LLC offers a limited warranty on labor and materials, provided proper care and maintenance are followed. Coverage excludes damage from environmental conditions, improper care, or external factors. All warranties are non-transferable, require full payment, and must be submitted in writing for review. Specific limitations are detailed below.
Coverage by Category
Shrubs and Perennials
All shrubs and perennials are warranted for the full cost of labor and materials for a period of 1 year from the date of installation unless any of the plants are found on the following list whereas the warranty does not apply:
- Groundcovers
- Rhododendrons
- Azaleas
- Nandina
Trees
All trees are warranted for the full cost of labor and materials for a period of 6 months from the date of installation unless any of the trees are found on the following list or any of the specific situations are present whereas the full warranty does not apply:
- Flowering Dogwoods
- Deciduous trees of 3″+ or 10’+ multi-trunked clump trees will be covered at 50% cost of labor and materials to replace
- Evergreens of 8’+ will be covered at 50% cost of labor and materials to replace
Any replacements desired after the 6 month warranty has expired and within one year of the installation date can be requested. They will be covered at 50% cost of labor and materials to replace.
Sod and Grass Seed
Due to the physical nature and viability of grass seed and sod there is no expressed or implied warranty on seed germination rates or coverage and sod survivability after installation.
Annual Flowers
Annual flowers are seasonal plants that rely on a number of environmental factors to succeed that are out of our control so there is no warranty associated with this category of plants.
Irrigation
All new irrigation systems and repairs will be warranted for a period of 1 year from the date of installation if the components are subjected to normal use. Physical damage caused by any source including weather, machines, people or animals are not covered under this warranty. This damage can be fixed and billed based on a labor and materials basis. If the irrigation system controller has been changed by the homeowner after the original installation and subsequent problems occur due to its manipulation then repair charges will apply.
Drainage Systems
There is no implied or expressed warranty for any drainage work performed on your property nor is there any guarantee against water leakage into buildings. Drainage systems are installed to aid in the effective dispersal of water away from sensitive areas, but they cannot be guaranteed as there are many other factors that affect water movement.
Retaining Walls
All block retaining walls installed by Bold Outdoors LLC are covered for a period of one year against faulty workmanship. This warranty covers any installation settling that may occur through no fault of the customer.
Paver Patios
All concrete paver patios, driveways or pathways installed by Bold Outdoors LLC are covered for a period of one year against faulty workmanship. This warranty covers any installation settling that may occur through no fault of the customer.
Outdoor Living
All materials used in outdoor living areas including, but not limited to, fire-pits, fireplaces, grills, appliances, shade structures are subject to the manufacturer’s warranty. All outdoor living features installed by Bold Outdoors LLC are covered for a period of one year against faulty workmanship. This warranty covers any installation settling that may occur through no fault of the customer.
Landscape Lighting
Materials are subject to the manufacturer’s warranty. Workmanship is covered for a period of one year from date of installation. This warranty excludes outdoor fixture light bulbs, wire damage from any cause and any physical damage caused by animals or acts of God.
How to Submit a Claim
Please use the contact form, email or call to initiate a warranty claim.